Privacy Policy

Last updated: February 10, 2026

1. Introduction

LiftO ("we", "our", or "us") operates the LiftO mobile application and web platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using LiftO, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

  • Name and contact information
  • Phone number (used as username)
  • Company/organization affiliation
  • Employment role (technician, sales, admin)

2.2 Location Data

Our app collects location data to enable core business features:

  • Attendance Check-in/Check-out: We record your location when you start and end your workday to verify attendance at work sites.
  • Site Visit Verification: Location is captured during elevator service visits to confirm you were physically present at the customer location.
  • Background Location: For sales personnel, background location may be used to track field visits throughout the workday. This is only active during working hours and can be disabled.

You can disable location tracking in your device settings, though this may limit certain app features.

2.3 Call Log Data

For sales team members, we access call logs to:

  • Track business calls made to leads and customers
  • Log call duration and timestamps for sales activity reporting
  • Match calls to customer records in the CRM

We only access call metadata (phone numbers, duration, timestamps). We do not access personal calls or call content unless call recording is explicitly enabled by your organization.

2.4 Call Recordings

If your organization enables call recording:

  • Recordings are made using your device's native call recording feature
  • Recordings are uploaded securely to company servers for quality assurance and training
  • You will be asked to provide explicit consent before this feature is enabled
  • All parties are notified of recording as required by applicable laws

2.5 Contacts

We access contacts to:

  • Match incoming/outgoing calls to saved contacts for identification
  • Display contact names in call history instead of just phone numbers

We do not upload or store your personal contacts on our servers.

2.6 Camera, Photos & Voice Notes

The camera and microphone are used to:

  • Capture photos during elevator service visits (before/after maintenance)
  • Document equipment conditions and issues
  • Upload proof of work completion
  • Record voice notes for quick service updates and observations

Photos and voice notes are uploaded to your company's secure storage and are accessible to your organization's administrators.

2.7 Device Information

We collect device information including:

  • Device model and operating system version
  • Unique device identifiers for authentication
  • App version and crash reports

2.8 Push Notifications

We send push notifications to:

  • Alert you about new breakdown reports and emergencies
  • Notify you of assigned tasks and schedule changes
  • Remind you about upcoming visits and deadlines

You can disable push notifications in your device settings at any time.

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our Service
  • Track field workforce attendance and activities
  • Generate reports for management and compliance
  • Improve customer service and sales processes
  • Send notifications about tasks and schedules
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Data Sharing

We may share your information with:

  • Your Employer: All work-related data is shared with your organization's administrators
  • Service Providers: Cloud hosting (Supabase), analytics, and other technical services
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures:

  • All data is encrypted in transit (HTTPS/TLS)
  • Data at rest is encrypted on secure servers
  • Access is protected by authentication and authorization
  • Regular security audits and updates

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Work-related data may be retained longer for compliance and business record-keeping purposes as determined by your employer. You may request deletion of your personal data by contacting your organization's administrator.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for optional data collection
  • Disable location tracking and other permissions in device settings

8. Children's Privacy

Our Service is intended for business use by adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

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